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Small stuff

Small stuff

Several years ago, I had an oil leak under my high-mileage 2007 Impala. After crawling around under the vehicle I discovered transmission fluid was squirting out of an aluminum tube near the engine. Under some wires near the starter, a hole in the transmission cooler...

Handling house charge accounts with grace

Handling house charge accounts with grace

Sometimes I think back to ways that I could have avoided situations that resulted in catastrophes and over the years have found that thinking ahead a few steps can really help avoid conflict, mistrust, and anxiety. We’ve all heard from our marketing instructors and...

Starting a business using AMOS

Starting a business using AMOS

It used to be when I wanted candy or a bottle of pop (cans weren’t as popular way back when), I hopped on my bicycle and went looking for returnable bottles along the road to redeem.  This was beneficial for all parties except perhaps the party store owner who...

Quality personalities in your personnel

Quality personalities in your personnel

I went into the bank as I normally do each afternoon to make commercial deposits.  I noticed that the staff was in a cheerful mood and we exchanged light pleasantries while my transactions were processed.  It occurred to me that I had not seen one of my favorite...